Legal Notice
At https://luxioconcept.com/, a commitment of Realtysmart SL with NIF B10619054, we strive to offer an exceptional shopping experience to our customers, which includes ensuring that your products arrive safely and efficiently at your doorstep. Our Shipping Policy explains our methods, timelines, and shipping costs, as well as important instructions for receiving your order.
By accessing this website, we assume that you accept these terms and conditions in full. Do not continue to use LUXIOCONCEPT.COM if you do not accept all the terms and conditions set out on this page.
Shipping Coverage
We offer shipping to all of Spain and most countries within the European Union. Please contact us for shipments outside these areas.
Shipping Costs
- Spain: Free shipping on all orders.
- European Union: Costs vary depending on the destination.
Delivery Times
Spain: 5-8 business days.
European Union: 5-10 business days.
Order Processing
Orders are processed within 24 hours of receipt.
Important Instructions for Receiving Your Order
Inspection of Goods upon Delivery: It is crucial that all goods received are inspected at the time of delivery. If the merchandise is found to be in poor condition, this must be indicated on the delivery note of the transport agency.
Reporting Incidents: If the merchandise arrives damaged, you have 24 hours to notify us of the incident. Contact us by sending an email to Info@luxioconcept.com
. Our shipments are insured to cover possible damage during transportation, but it is essential to follow this procedure so that we can address your claim.
Returns and Exchanges
Acceptance of merchandise returns is subject to written authorization from our team. Returns, replacements, or exchanges without the original packaging will not be accepted. Custom-made products are excluded from returns.
Delivery Conditions
Delivery will be made to the ground floor or concierge, excluding deliveries to upper floors or attics, in accordance with land transport regulations.
Contact
For any questions or concerns related to your shipment, our customer service team is here to help. Contact us through our website.