At LUXIOCONCEPT.COM, a Realtysmart SL commitment to NIF B10619054, we strive to deliver an exceptional shopping experience to our customers, including ensuring your products arrive safely and efficiently at your door. Our Shipping Policy explains our shipping methods, deadlines, and costs, as well as important instructions when receiving your order.

Shipping Coverage

We offer shipping throughout Spain and most countries within the European Union. Please contact us for shipments outside these areas.

Shipping Costs

• Spain: Free shipping on all orders.
• European Union: Costs vary by destination.

Delivery Times

• Spain: 2-4 business days.
• European Union: 3-6 business days.

Order Processing

Orders are processed within 24 hours of receipt.

Important Instructions for Receiving Your Order

Review of Merchandise at Download.

It is vital that all goods received are checked at the time of unloading. In case you detect that the goods are in poor condition, you must indicate it on the delivery note of the transport agency.

Incident Communication

If the goods arrive damaged, you have 24 hours to notify us of the incident. Contact us by sending an email to info@luxioconcept.com. Our shipments are insured to cover possible damages during transportation, but it is essential to follow this procedure so that we can attend to your claim.

Returns and Exchanges

Acceptance of merchandise returns is subject to written authorization by our team. No refunds, refills or changes without original packaging will be accepted. Products manufactured on demand are excluded from return

Contact

For any questions or concerns regarding your shipment, our customer support team is here to help. Contact us through our website.